Terms and conditions of use

Please read these terms carefully before using this site. By using this site, you agree to these terms of use.If you do not agree to these terms of use, please do not use this site. In these terms and conditions, "we" "us" and "our" refers to arvaline.com.au (A division of Twenty Fingers). Your access to use this website and use of information including purchasing our products and services is subject to the following terms and conditions.

This site and its contents are subject to copyright and other intellectual property rights whether registered or unregistered.

ALL DESIGNS, PHOTOGRAPHS AND IMAGES ON THIS WEBSITE ARE PROTECTED BY AUSTRALIAN AND INTERNATIONAL COPYRIGHT LAWS.
(Australian Copyright ACT 1968, U.S. - Australia Free Trade Agreement & International copyright agreements)

All copyrights, product names, trade names, trademarks, slogans, and/or designs depicted on this website are proprietary marks of their respective owners.

The owner of any trademark, service mark, logo or copyrighted material has the exclusive right to use and reproduce such material. You therefore cannot reproduce any unlicensed trademarks, service marks, logos or copyrighted material onto printed materials and merchandise via the service offered through this website.

You may not distribute, modify, copy, transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use content without written permission.

We reserve the right to ammend this notice at any time and your use of this website following any ammendments will represent your agreement to be bound by these amendments.

You are prohibited from using this site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.  Twenty Fingers will fully cooperate with any law enforcement authorities or any court order requesting or directing Twenty Fingers to disclose the identity of anyone posting or transmitting any such information or materials.

You are prohibited from using this site to advertise or perform any commercial solicitation.

Registered Users

In order to gain full access to our products and services on this website, you must become a registered user. All registration details provided must be true and accurate at the time of registration and your registration details will need to be updated from time to time when these change.

A password will be required on registration. If you forget your password the system we will provide you with a new password. Once you have logged back in to your account, you can then change this password.

We do not have access to your personal password and only the system is able to generate a new temporary password if you have forgotten your one.

All registered users can at anytime request to cancel their registration. All registered users can also request to delete their registered information at any time. Once deleted we will no longer have access or keep any information relating to that user.

We reserve the right to cancel and terminate any registered user at any time if these terms and conditions are breached.

Please refer to our Privacy Policy in relation to collecting and storing registered users details and information.

Guest Users

Guest Users are still able to purchase our products and services on this website.  Your contact details such as name, address, email address and phone number are required in order to ship out products purchased on this website. Notifications of order confirmation, payment and delivery will be sent via email. All contact details are not stored or kept on this website.

Please refer to our Privacy Policy in relation to collecting and storing registered users details and information.

Products and Services

Our products and services are provided to adults over the age of eighteen (18) years. Purchasing through this website you acknowledge that you are the age of 18 years and over.  All persons under the age of 18 may use this website only with the consent of and under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use. If you are the parent or legal guardian agreeing to the Terms of Use on behalf of a person under the age of 18, you agree that you are fully responsible for the use of this website by that person, including any financial charges that the person may incur through use of this website.

All of the products stocked on this website are guaranteed to be original and authentic, we pride ourselves in sourcing only original and authentic products that we personally purchase direct from the manufacturers, distributors and or leading providers. Thorough inspection of all products are made by us to ensure strict quality controls are met from purchase to despatch.

All product pictures on this website have been carefully snapped by us from the actual product and not downloaded from the internet.

Once an order is placed and paid for in full, we instantly make preparations to fullfill this order. We allow a maximum of one (1) to two (2) business day turnaround for all orders to be completed and shipped out. However, we aim to complete and ship all orders out within one (1) business day. We always strive for a fast turn around and post out items every business day of the week. (Monday to Friday, unless otherwise stated).

Payments & Pricing

All prices are in Australian Dollars AUD. All product prices on this website are current.

We reserve the right to ammend these prices at any time and are subject to change without notice.

arvaline.com.au (a division of TwentyFingers), only accepts payments via PayPal or Direct Bank Deposit.

PayPal

We use the payment security of PayPal. Registered users will need a PayPal account in order to arrange payments within this website.

Please visit the PayPal website in order to create your PayPal account.

We will not request, require or accept credit card or bank details from registered users or guests to accept any payments.

Direct Bank Deposit

Payments via Direct Bank Deposit are for Australian orders only.

Direct Bank Deposit payments are required to be made within 3 business days. Buyers will be notified via email once payment via Direct Bank Deposit has been received and cleared in our account.

Orders will not be shipped untill full payment has been received.

We do not accept payments made by Cheque, Money Order or cash transactions unless otherwise stated.

Shipping and Delivery

We use Australia Post for all of our shipping Australia wide.

Free Shipping Australia Wide

Free shipping Australia wide is offered to most items via Australia Post using Australia Post Regular Parcel Post service.

Estimated delivery times using Australia Post regular parcel post service can take between 4-7 business days depending on delivery location.

Please allow the maximum delivery times for remote locations.

Express Shipping Australia Wide

Express Post shipping is available at a *Flat Rate cost Australia wide using Australia Post Express Post service.

Express Post Delivery services are guaranteed next business day delivery within the Express Post Delivery Network.

The Express Post Delivery Network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

Providing the correct address

In most cases missing or undelivered items are caused by an incorrect address. Providing the wrong address is the sole responsibility of the buyer.

We or the postal company cannot be held responsible for missing items due to an incorrect address. Ensure to always update your registration details with the correct and current address when these change.

Undelivered & Lost items in transit

We take extra care in packing and sending all orders promptly. Once the item/s have been shipped out it is the responsibllity of the shipping company to see through with delivery. We cannot be held responsible for lost or undelivered items as delivery and delivery times is out of our hands.

For undelivered items, please contact us and provide your order number & tracking information. We will assist in tracking down any lost and undelivered item/s.

All items are shipped within one (1) to two (2) business days of receiving cleared payment. However, we strive and aim for a one (1) business day turn around.

(Please allow extra time for large volume orders)

Links

Establishing or maintaining a link from another website to this website without the prior express written consent of arvaline.com.au (a division of TwentyFingers) is strictly prohibited. Displaying this website or any content contained in this website without our permission is also strictly prohibited.

Colours

We have tried to display the products on this website, including the colours of the products accurately. Because the colours you see depend on your computer monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Due to differences in computer monitors, there may be variations in colour between the actual product and your screen display.

Returns & Refunds

* In the event of any unforeseen errors made by us such as incorrect product/quantity shipped out to the buyer. We will endeavour to quickly rectify and resolve our error by sending out a correct product/quantity at our expense. However we need the assistance of the buyer to return (post) the incorrect product back to us. We will reimburse the customer of the shipping cost incurred apon delivery of the goods in this instance only. In most cases we will send the correct item to the buyer with a return postage bag for the return of the incorrect item.

Item/s must be in the original condition as it was shipped out (re-saleable) and sent back to us the same way it was delivered.

In the case of this event all returns are to be made within 7 days of delivery of item/s.

In the case of any refunds these will be returned via the same method as the payment was made.
(eg. Paid via PayPal - Return payment via PayPal).

We do not offer Returns or Refunds for change of mind purchases. Please choose and select carefully.

Privacy Policy

We are committed to protecting our customers' privacy and security. This Privacy Policy explains the personal information we collect about you, with whom we share it, and how you [the user of the service] can direct us not to share certain information with certain parties.

"Personal Information" refers to information such as name and email address that can be used to identify an individual. You should read this Privacy Policy in its entirety.

Information we collect

We may collect the following information about you, which may include non-public personal information:

  • Information that you provide us in the course of using the Service, such as your name, address, email address, telephone number(s) and date of birth.
  • Information that we indirectly obtain from you, such as information about the device, hardware and software you use when accessing the Service, your IP address, the pages you access on this website.

We may also use "cookies" to track your use of our website. A cookie is a small data file that is placed on your computer to remember your preferences when you return to the website. You are free to decline these cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie may include your email address in addition to non-personally identifiable information.

Why we collect information

We collect information for the following purposes:
  • To process your transactions
  • To verify your identity
  • To collect payment for your use of the Service
  • To comply with applicable laws, regulations, and rules, such as those relating to "know-your-customer"
  • To contact you by telephone, text (SMS) messages or email (electronic mail)

In an effort to make our products and services as easy to use as possible, we only require the basic information to be able to fulfill your service requests. ArvaLine.com.au (A Division of Twenty Fingers) accepts payments through Direct Bank Deposit and PayPal only.

We will not ask, in any way, to provide credit card or debit card details. We do not store or have access to any registered users credit card details. 

ArvaLine.com.au (a division of Twenty Fingers) will not disclose, sell, swap or trade any information of our registered users to anyone or any third parties.

However, we may be required by law to comply and disclose such information requested by a regulatory or legal authority in the event of investigative legal matters.

Revisions to Terms

ArvaLine.com.au (a division of TwentyFingers), may at any time, and without notice, revise these Terms and Conditions by ammending this page. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions.

Disclaimer

We make all reasonable efforts to provide accurate and complete information on this website, however pricing and typographical errors may occur or information may be out of date. There may be information, including product information,availability, or prices that may be inaccurate or incomplete. We regret any inconvenience to you.